Privacy

This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Your Data

We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that you give us in accordance with the Data Protection Act 1998 (Act).

We use information held about you in the following ways:

  • To ensure that content from our site is presented in the most effective manner for you and for your computer.
  • To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
  • To carry out our obligations arising from any contracts entered into between you and us.
  • To notify you about changes to our service.
Cookies

We use cookies on our site only to track the contents of your shopping cart once you have selected a product.

Managing your data

You have the right to ask us not to process your personal data for marketing purposes. If you do not want to receive email from us in the future, please let us know by amending your details by logging into “My Account” or emailing us at info@heathlondon.co.uk. Please provide us with your full name, email address and postal address and we will ensure your name is removed from future emails or mailings lists within 7 days of receipt of your email.

Similarly, if you supply us with your postal address online you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by amending your details by logging into “My Account” or emailing us at info@heathlondon.co.uk. Customers who supply us with their telephone numbers on-line will only be contacted by telephone regarding queries with their online order.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 but we will not disclose your personal information to any third parties.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access and we have appropriate security measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we have collected from you at our site.

Access to data

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Site visitors can see or edit their contact information (e.g. name, address, phone number) that we hold about them by visiting and logging into “My Account”.

Site visitors can obtain access to their personal transaction information (e.g. dates on which they made purchases, amounts and types of purchases) by visiting and logging into “My Account”.

Changes to our privacy policy

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our site periodically.

If you feel that this site is not following its stated information policy or if you have any other questions or queries, please contact us by email at info@heathlondon.co.uk or by telephone at +44 (0) 20 7483 8383.