Privacy
Your Data
We are committed to safeguarding the privacy of our users while providing the highest possible quality of service. We will only use the information that you give us in accordance with the Data Protection Act 1998 (Act).
We use information held about you in the following ways:
- To ensure that content from our site is presented in the most effective manner for you and for your computer.
- To provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
- To carry out our obligations arising from any contracts entered into between you and us.
- To notify you about changes to our service.
PERSONAL INFORMATION WE COLLECT
When you interact with us whether by using our website or communicating with us (by email, telephone, social media, or otherwise), we collect your personal information you give us such as your name, address, email address and phone number, amongst other information. When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
If you do not provide this information: 1) you may be unable to access some or all of the website and it’s features 2) We may not be able to contact you and resolve queries
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you to provide you with customer services; if you contact our customer service for any reason or to let you know the status of, or if there any are problems with your order
- Screen our orders for potential risk or fraud; and
- To provide you with products you have ordered from our store
- Where you have told us you would like to receive email marketing or when you have made a purchase on our site or registered with us, unless you tell us otherwise, we will provide you with information or advertising relating to our products and/or services.
- We determine a cart abandoned by using a cookie and check whether the existing user has already opted in for text or email marketing.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
We do not store credit card details nor do we share customer details with any 3rd parties.
CONSENT
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
At any point that you interact with us, you may be given the opportunity to opt-in to receive marketing communications. Heath will only send marketing communications where you have consented to receive them or where we rely on legitimate interest. If after you opt in, you change your mind, you may withdraw your consent for us to contact you and for the continued collection, use or disclosure of your information, at any time. Please inform us by using the unsubscribe link at the bottom of each email, or by sending an email to info@heathlondon.co.uk
If you opt-out of receiving marketing communications from Heath, we keep your email address on our suppression list for a defined period of time to ensure that we comply with your wishes.
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to lawful requests for information we receive, or to otherwise protect our rights. The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.
BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
YOUR RIGHTS
You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Where we rely on consent or on legitimate interest as a legal basis for processing your personal information, you may withdraw your consent at any time by emailing info@heathlondon.co.uk
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. We will not hold your personal information in an identifiable format for any longer than is necessary or if required by law. The periods for which we hold your personal information will depend on the type of personal information and whether you are a user of the subscription services we provide to a subscribing client or of a prospective/trialling client, or a visitor to the Site. These periods also apply where we share your information with suppliers who process your personal information on our behalf.
We retain an anonymised version of the submitted personal information for as long as we require it for reporting and other statistical and analytical purposes. Such anonymised information will not identify you and may be derived from personal information that was contained within accounts that have subsequently been deleted.
THIRD PARTY
Third Party Providers that we use will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us or directly to you on our behalf. Such as delivery couriers to enable us to deliver orders, Shopify to enable us to process orders, screen our orders for potential risk/fraud, IT/technology providers to support maintain and provide our technology and infrastructure and others.
Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.
Changes to our privacy policy
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our site to notify you of these changes and provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check our site periodically.
If you feel that this site is not following its stated information policy or if you have any other questions or queries, please contact us by email at info@heathlondon.co.uk or by telephone at +44 (0) 20 7483 8383.